Businesses: Smugness = Lost Customers!

lulutweet121108

You would think, here in the 21st century, companies would realize people talk to one another all the time now.

And also, with the economy turning blue worldwide, companies would want to hold onto customers.

Here’s a clue, lulu, from the recently-deceased Randy Pausch:

pauschapology

Words, by the way, we haven’t heard uttered by anyone getting bailout money.

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